1. Who is My Elite Ride?

    Elite is a ground transportation and logistics company. We don’t just simply transport people from point to point, Elite strives to provide an exceptional customer experience from the very start of your journey through completion. It is our mission to provide the best possible travel experience to our customers the first time – and every time.

  2. What car services does Elite provide Nashville?

    We provide planning, logistics and ground transportation management services for individuals, groups and events nationwide.

  3. Why should you choose My Elite Ride?

    Elite is a full-service ground transportation and logistics company. No matter the size of your group or the city your travels take you to, you can count on Elite to deliver the perfect solution to address your needs. We will work with you to develop a relationship built on communication and trust, and we stay agile, open and flexible in order to not only meet, but exceed your expectations.

  4. What type of vehicles does Elite offer?

    We offer various different vehicle types, ranging in size from a sedan to a coach bus. We will work with you to find the right vehicle to fit your transportation needs.

  5. Can I cancel or change a reservation through the Elite site?

    Yes. The Elite website is linked to our full-service online booking portal that provides you with complete control of your reservation. You can also access your trip history as well as receipts through this portal.

  6. What is Elite’s car service cancellation policy?

    Airport transfer reservations require a 4-hour notice from your scheduled pick up time. Hourly services require a 48-hour notice to cancel a reservation. You can review our Cancellation Policy for more detailed information.

  7. Is my personal information secure?

    Yes. The information we collect during the registration or booking process is stored on our secure servers utilizing state-of-the-art security. In addition, all credit card transactions are processed using Level-3 security protocols which offer the highest levels of security in the credit card processing industry.

  8. I forgot my Login Id or Password. What do I do?

    If you’ve forgotten your User ID, please call one of our customer service representatives at 888.688.6543. If you’ve forgotten your Password, you can request a new one online.

  9. Do you track flights at Nashville International Airport (BNA)?

    Yes. Elite utilizes a computerized flight tracking system. Should your flight be late or early, we will adjust our schedule to coordinate with your flight time.

  10. What forms of payment do you accept?

    Elite accepts all major credit cards, either over the phone or via our website. Elite also offers billing accounts.


Why My Elite Ride

Elite’s mission is to provide the best possible group transportation experience to our clients the first time and every time! As part of this mission, Elite has acquired and implemented some of the most advanced technology in the ground transportation industry. We can provide Event and Group specific online booking platforms for ALL of our clients bringing professionalism and simplicity to a whole new level plus our state-of-the-art technology puts our clients in control of their events. Reserve all your group Nashville transportation with us!